FAQ2021-12-20T03:38:57+08:00
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FREQUENTLY ASKED QUESTIONS

1. Where are you now?2021-05-19T03:31:51+08:00

Wanjia Window And Door are located at No. 5 Songxing Road, Songgang, Shishan Town, Foshan City, Guangdong Province, China. You can visit our site map.

2. I placed an order with you, how can I check the status?2021-05-19T03:32:30+08:00

After we ship the goods, there will be a logistics order number, you can check the status of the goods online, or contact us, we will check the status of the goods for you.

3. If the size or color is wrong, can I return the product?2021-05-19T03:33:05+08:00

If there is a problem with your order, please contact us immediately.

4. Can you send someone to inspect my product or install replacement parts?2021-05-19T03:33:39+08:00

You can find service providers of Wanjia project here.

5. How long does the entire production cycle take?2021-05-19T03:34:58+08:00

For standard configuration, starting from the drawing approval stage, our usual delivery time is 4-5 weeks, for non-standard colors, colored glass and other special upgrades, our delivery time is 10-14 weeks.

6. Can you give me a preferential price?2021-05-19T03:35:24+08:00

We welcome every customer who likes our project to give preferential prices. Please contact us immediately to obtain a quotation for the project selected for your project.

7. How to install your product?2021-05-19T03:35:47+08:00

When we produce project, we will debug and test them before leaving the factory, and then install all the frames, door panels and hardware. After the commissioning is completed and the test is passed, the door frame and door panel, or window frame are separated, and then packaged. Therefore, when you receive the product, the installation work is very simple, just fix the frame, connect the door hinge, install the hand, and sealant. But the door is too heavy and requires three people to complete it. Two people hold it and one person fixes it. For windows, you only need to install your hands and fix them. The glass and hardware have been installed at the factory, except for the large panels. Installation is not complicated, but it needs to be lifted and moved. In large projects, we also have professional installation technicians who can help you.

8. Do your project meet the export standards?2021-05-19T03:36:10+08:00

Many countries, states and regions have stipulated the size of emergency escape and rescue ports, namely export regulations.

9. How to find the right size?2021-05-19T03:36:37+08:00

Please rest assured, Vanguard can provide doors and windows that fit your size.

10. What hardware options do your project provide?2021-05-19T03:37:02+08:00

Wanjia offers a variety of window hardware styles and patio door hardware styles, and provides a variety of finish options to match any house.

11. What is your payment method?2021-05-21T01:00:34+08:00

We usually offer EXW, FOB, CIF those typical trade terms, others like DAT or DDU is negotiable.

12. Do you provide grilles in the glass?2021-05-21T01:30:54+08:00

Wanjia does provide a grille suspended between the glass panels, allowing you to easily clean the inside and outside of doors and windows (some project).

13. If the blinds between the glass are damaged, can they be replaced?2021-05-21T01:30:20+08:00

The shutters between the glass cannot be replaced. The door panel must be replaced.

Send Us A Message

Contact us to give you a free quote!

Name*
Home / FAQ

FREQUENTLY ASKED QUESTIONS

1. Where are you now?2021-05-19T03:31:51+08:00

Wanjia Window And Door are located at No. 5 Songxing Road, Songgang, Shishan Town, Foshan City, Guangdong Province, China. You can visit our site map.

2. I placed an order with you, how can I check the status?2021-05-19T03:32:30+08:00

After we ship the goods, there will be a logistics order number, you can check the status of the goods online, or contact us, we will check the status of the goods for you.

3. If the size or color is wrong, can I return the product?2021-05-19T03:33:05+08:00

If there is a problem with your order, please contact us immediately.

4. Can you send someone to inspect my product or install replacement parts?2021-05-19T03:33:39+08:00

You can find service providers of Wanjia project here.

5. How long does the entire production cycle take?2021-05-19T03:34:58+08:00

For standard configuration, starting from the drawing approval stage, our usual delivery time is 4-5 weeks, for non-standard colors, colored glass and other special upgrades, our delivery time is 10-14 weeks.

6. Can you give me a preferential price?2021-05-19T03:35:24+08:00

We welcome every customer who likes our project to give preferential prices. Please contact us immediately to obtain a quotation for the project selected for your project.

7. How to install your product?2021-05-19T03:35:47+08:00

When we produce project, we will debug and test them before leaving the factory, and then install all the frames, door panels and hardware. After the commissioning is completed and the test is passed, the door frame and door panel, or window frame are separated, and then packaged. Therefore, when you receive the product, the installation work is very simple, just fix the frame, connect the door hinge, install the hand, and sealant. But the door is too heavy and requires three people to complete it. Two people hold it and one person fixes it. For windows, you only need to install your hands and fix them. The glass and hardware have been installed at the factory, except for the large panels. Installation is not complicated, but it needs to be lifted and moved. In large projects, we also have professional installation technicians who can help you.

8. Do your project meet the export standards?2021-05-19T03:36:10+08:00

Many countries, states and regions have stipulated the size of emergency escape and rescue ports, namely export regulations.

9. How to find the right size?2021-05-19T03:36:37+08:00

Please rest assured, Vanguard can provide doors and windows that fit your size.

10. What hardware options do your project provide?2021-05-19T03:37:02+08:00

Wanjia offers a variety of window hardware styles and patio door hardware styles, and provides a variety of finish options to match any house.

11. What is your payment method?2021-05-21T01:00:34+08:00

We usually offer EXW, FOB, CIF those typical trade terms, others like DAT or DDU is negotiable.

12. Do you provide grilles in the glass?2021-05-21T01:30:54+08:00

Wanjia does provide a grille suspended between the glass panels, allowing you to easily clean the inside and outside of doors and windows (some project).

13. If the blinds between the glass are damaged, can they be replaced?2021-05-21T01:30:20+08:00

The shutters between the glass cannot be replaced. The door panel must be replaced.

Send Us A Message

Contact us to give you a free quote!

Name*
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